Director of Client Success

OVERVIEW:

At Automotus, we’re a team of passionate, diverse individuals on a mission to solve the widespread traffic and environmental challenges impacted by the rise of delivery and ride-hailing activity. 

Cities and airports are facing massive challenges managing the increased demand for short term curb space - from loading to rideshare to parklets - the competition for the curb has never been higher. Our first-of-its-kind computer vision technology powers fully automated parking areas, creating new efficiencies in curbside management—from streamlining loading and pickup/drop-off to automating enforcement that keeps bike and bus lanes safer. We’re also driving climate impact by supporting the nation’s first zero-emissions delivery zones. From safer streets to cleaner air, our solutions are designed to make communities more livable for everyone.

Automotus is an industry leader in parking and curb management. We are helping cities and airports significantly reduce double parks, congestion, and emissions. Join us in building a cutting-edge product that directly impacts hundreds of thousands of users every month across major cities including Los Angeles, Miami, Fort Lee, Philadelphia, and Pittsburgh.

We’re seeking a Director of Client Success to drive retention and growth with our growing client base of major cities and airports. We’re looking for peers from diverse backgrounds, experiences, and cultures to help us continue this impact, and we encourage you to bring your unique and valuable perspective to our team.

ROLE:

In this role, you’ll work side by side with our Vice President of Client Success and CEO to help cities and airports adopt a first-of-its-kind solution. We are seeking an experienced and dynamic Director of Client Success to manage a portfolio of high-impact clients, including major cities, airports, and agencies. This role is responsible for cultivating strong executive relationships, ensuring client retention and satisfaction, and identifying and executing growth and expansion opportunities.

The ideal candidate is a strong communicator and strategist who can drive cross-functional alignment, lead in-person executive meetings, and own the success and growth of Automotus deployments at scale.

You’ll have the opportunity to shape a new market, influence how cities think about their streets, and help deliver real impact—from safer bike and bus lanes to lower emissions in urban neighborhoods. 

At Automotus, we believe that great products can only be built by a great team. We value learning from mistakes, an openness to all ideas, and an honest and empathetic approach to our teammates and clients. We do this best with a diverse and trusting team and strongly encourage people from all backgrounds and perspectives to apply. 
 

COMPENSATION RANGE
$85,000-$110,000 Salary
$120,000-$150,000 On Target Earnings

RESPONSIBILITIES

In this role you will:

• Revenue Ownership & Account Performance Own a portfolio of strategic accounts with responsibility for renewals, expansions, and revenue forecasting. Drive net revenue retention (NRR) through contract renewals, scope expansions, and multi-year growth strategies. Ensure accounts meet or exceed booked revenue, expansion targets, and margin assumptions.
• Drive and manage key accounts—both new and existing—focusing on delivering our solutions on time, realizing and reporting meaningful success metrics, and aligning and executing on future growth opportunities.
• Build trusted relationships with client leadership and key stakeholder groups by aligning Automotus' capabilities with the operational realities of public agencies by translating our solutions into actionable outcomes that support core mandates such as Vision Zero, emissions reduction, curb equity, and budget resilience.
• Navigate the unique complexities of the public sector, including interdepartmental coordination, policy cycles, political dynamics, budget constraints, and regulatory requirements.
• Collaborate cross-functionally with Sales, Product, Engineering, Field Operations and  to streamline workflows, and achieve timelines, ensure a seamless and successful client experience, and advocate for product improvements based on client needs and feedback. 
• Own and maintain systems, dashboards, and databases that track client engagement status, onboarding progress, invoicing, and renewal timelines as well as tracking and reporting on CS team OKRs and renewal forecasts.
• Get ready to scale - support the development, deployment and application of new tools and systems to enable efficient and effective scaling of new clients and expansion opportunities with existing clients.​

REQUIREMENTS

We encourage you to apply if you have:

• 5+ years of experience in Client/Customer Success, Account Management or Project Management. 
• Experience working with public sector clients (cities, airports, and/or parking authorities) as well as experience driving local policy and alignment among various stakeholders within government and the public. 
• Proven ability to manage complex deployments and strategically approach and deploy client expansions and renewals.
• Strong communication and presentation skills, including comfort with in-person stakeholder engagement sessions, conducting quarterly business reviews, and presenting at conferences. 
• Willingness to travel up to three times per quarter for in-person meetings with clients and conferences.
• Strong organizational and administrative skills; deep experience utilizing project management or customer success systems is a must. 
• Familiarity with tools such as Hubspot, Wrike, google suite/workspace, and customer success platforms. 

PREFERRED SKILLS/EXPERIENCE

Some additional skills and experience that would really help you stand out:

• Background in mobility, transportation, or parking are highly valued, particularly with exposure to automated enforcement technologies (e.g., ALPR, speed or traffic enforcement systems). 
• Experience working with or within local governments—especially in shaping public policy or driving operational change—will be a strong advantage.
• Relevant experience in fast-growing technology companies, ideally those delivering first-of-their-kind solutions to complex markets.
• East Coast based or willingness to relocate to the eastern time zone. 

WHAT WE OFFER

• Competitive salaries with equity, a 401(k), as well as health benefits*, including medical, dental, and vision.
• We value work-life harmony and have unlimited, self-directed vacation with a mandatory minimum.
• Offer paid parental leave, and more to support our teammates and their families.